Honest and principled service essential for business-class support. We strive to deliver unsurpassed quality while exceeding the competition in value.
While other firms take part in manipulation through low introductory rates, inflated time with reduced rates, deceptive bidding, misleading proposals and illusory estimates, Cuyahoga Digital believes the only way to success is a straightforward and candid approach in which to conduct business.
- Services at or slightly below market rates
- Optimum quality guaranteed
- Fully researched solutions
- Utmost knowledge of supported products
- Responsive and sharp customer service
For most, choosing an IT firm is a confusing and frustrating process. Most individuals do not understand that there are immesnse differences between service providers. Furthermore, many companies choose a firm based on factors which are practically irrelevant and can become problematic in the future. For instance, a low billing rate is often a determining factor. While this superficially makes perfect sense, a company or individual with a lower billing rate may take twice as long to do the same work; most often exceeding the competing firm with the higher rate.
The most important factor in selecting a firm is trust in the firm and trust in the individual doing the work.
Many IT companies take advantage of clients by:
- Dragging out work time, increasing the overall service time therefor cost
- Billing for time spent learning, instead of only for the required task
- Recommending and selling products based solely on commissions and kickbacks
- Unnecessarily upselling products and software
- Recommending newest OS releases, which in turn will likely increase the amount of service calls
- Selling harware that is drastically above specifications
Cuyahoga Digital believes in Quality Service Practices; where our client’s best interests are paramount to our best practices. We believe that a long-term productive client relationship is the best way toward a strong business structure.